Returns

We have a 14 days return policy. Please let us know as soon as possible if you wish to return your item(s) by completing our returns form here. 

Unfortunately we cannot accept any returns that are not submitted through our returns portal. Once your return has been approved, we will provide you with next steps and a shipping address. 

All returned items must be received in a suitable, re-saleable condition with its Curate & Rotate label attached and intact, otherwise they will not be accepted.

Customers are responsible for the cost of returning item(s) back to us. We cannot take any responsibility for your items and advise that you use a tracked service.

Once received, returns will be processed within 5 working days and will be refunded via the original payment method, minus the original shipping costs.

INTERNATIONAL / EU RETURNS:

We advise you to label all returns as RETURNED GOODS as this can help avoids any customs / duty being applied (although please note this may not always avoid charges, this is beyond our control and comes down to HMRC customs and duty checks.) As a small business we are unable to absorb these costs and you will be liable for any associated duty / customs charges when sending an item back. Any charges that do get applied will be deductible from your refund, if refused the item will be returned back to you at your own expense.

Please note, we cannot accept items for a refund outside our returns period. if they are sent back after your returns window we can either return the item(s) to you or we can resell the item through our consignment service.

PLEASE NOTE

All of our items are preloved, vintage or samples. This means that occasionally some items will have minor imperfections. We do our best to disclose any flaws but some may be overlooked. If you come across something that wasn’t noted please contact us as soon as possible: hello@curateandrotate.co.uk